Introduction to business services




This guide describes how to use SL1 to create and manage business services for your company. shop

Services enable you to measure the availability, health, and risks of the services and devices that provide them


Note: Business and IT services that were created in the classic SL1 user interface are not included in the new version

Business services, “classic” business services and IT services are not related to

New business services, IT services and hardware services. More information about the classics.

What is a corporate service

The business service may consist of several things, including technical and technical, and also works to add value to customers in general

Some of these examples are website hosting and management, hosting booking, website design and many other servicesRemote backup and storage. A business service usually includes an associated Service Level Agreement (SLA).

that define the terms of service.

There are two ways to create business services in SL1:

Option 1:

You can create all these services on the business page

1. Machine service. Monitors a group of related components of the IT infrastructure (hardware) that represent a separate file

A function like DNS or Collector Group or all devices in a certain area.

2. IT service. Monitors the service provided by your company’s information technology. An IT service offers a means of identification

How a group of related device services work together to run a specific IT service, e.g. B. DNS plus collector

Collection plus database.

3. Business service. Monitors the service your organization provides to your customers. commercial service

Consists of one or more IT services.

The following illustration shows an example of how you can organize your business services.

Option 2:

Alternatively, if you need more flexibility in designing your business service, you can create a custom service

A model based on how your organization defines its structure.

This option, also known as the “N-tier” service model, uses a wizard to guide you through the process

It is a way to create custom service models with multiple service levels. You can name any of them

Customize the terminology used in your work. This allows you to create service hierarchies with a custom number

of levels that accurately reflect, rather than rely on, the service structures within your organization

Business service / IT service / Three-tier device service model.

Note: SL1 PowerFlow users can create custom service forms and applications in ServiceNow. use

Configuration Management Database (CMDB) PowerPack synchronization for Business Services synchronization

Between SL1 and ServiceNow.

This method allows you to create, update, or delete services in ServiceNow and this is reflected in SL1.

Or the other way around.

However, the services that you want to synchronize between the two systems must either be fully integrated into ServiceNow

or completely in SL1; You cannot combine the services between the two.

ScienceLogic recommends synchronizing services from ServiceNow with SL1 instead of creating a custom service

Forms in SL1 and synchronized with ServiceNow.

For more information, see the Business Services Synchronization section of the ServiceNow CMDB

PowerPack Synchronization Guide.

Business Services Page

The Corporate Services page displays a list of corporate and IT services and devices that you can access, such as:

Also includes some basic health, availability, and risk information and actions for each service.

You can use these enterprise services to measure the health, availability, and risk of your services or devices

these services. On the Business Services page, these values   are displayed in the following format and order:

1. Availability: The availability of the device service is derived from the availability rules. It may or may not be

In terms of the availability of the device.

of the device or service, or when the device is usable or unusable. A value of 0 means the device or service

Not available, a value of 1 means that the device is available. The availability uses the following symbols:

2. Health: Shows the current status of the device service – e.g. B. Processingline rate or throughput

For devices that are in operation with the device. In the case of SL1-CDB devices, the lines are located behind display objects

It can provide a good measure of how effectively CDB is handling Collector data. Represent health

With a color-coded “severity” symbol that corresponds to a number between 0 and 100. For example:

The health value can indicate that the device is temporarily unavailable due to a power problem.

This means that the required level of performance is not achieved. By default, Health uses the following icons

3. Danger: Displays a percentage between 0 and 100 that indicates how close the service is to

Unwanted condition. Risk use of data that is known to cause a release if not activated, such as: B. critical events,

Swap usage or low space for database registration. The safest risk score is 0%, while the worst risk score is


These values   are calculated in this order as SL1 uses and then uses the availability values   for the health account

Both values   of availability and health to calculate the risk.

You can define device service metrics based on:

l availability

l cumin

l event counting

for the severity of the event

l device cover

For dynamic application performance data collected by SL1

Group naming metrics (e.g. CPU, memory, or swap)

On the Corporate Services page, you can see the following for each service:

for the name. Service name.

as description. Description of services.

l type of service. Indicates the type of service. Values   include business service, IT service, device service,

or a custom service type.

for the organizer Matt. The owner of the service.

l contact. Which organization you can contact if you have any questions


l Contact the user. The user to contact with questions about the service.

for availability. The value of the current availability of the service.

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